Quality and Business Excellence

Track moderator

Jovan Filipović, PhD

professor at the Faculty of Organizational Sciences, University of Belgrade


  • Head of the department for Quality Management and Standardization


Quality and Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies among different industries but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The discussion will be dedicated up-to-date researches, consultancy works and case studies right across the entire field, including quality culture, quality strategy, quality systems, tools and techniques of quality management and implementation both in the manufacturing and service organizations.

Date and time

Will be announced soon

Key topics

  • Business Excellence Models
  • Quality and Digital Transformations
  • Business and Educational Aspects of Standardization
  • Standardization for Digital Business
  • Compliance and Anti-Bribery Management Systems Standards
  • Blockchain and Distributed Ledger Technologies Standardization
  • Quality Management Systems for Digital Business


April 23 Deadline for paper submission
May 7 Notification of paper acceptance
May 18 Deadline for early-bird registration
June 1 Deadline for standard registration
June 07 - 10 Symposium