Quality and Business Excellence

Track moderator

Jovan Filipović, PhD

Professor at the Faculty of Organizational Sciences, University of Belgrade


  • Head of the Department for Quality Management and Standardization


Quality and Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies among different industries but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The discussion will be dedicated to up-to-date research, consultancy work and case studies right across the entire field, including quality culture, quality strategy, quality systems, tools and techniques of quality management and implementation in both manufacturing and service organizations.

Date and time

9th June, 11:00 – 13:00, Lovćen

Key topics

  • Business Excellence Models
  • Quality and Digital Transformations
  • Business and Educational Aspects of Standardization
  • Standardization for Digital Business
  • Compliance and Anti-Bribery Management Systems Standards
  • Blockchain and Distributed Ledger Technologies Standardization
  • Quality Management Systems for Digital Business

List of papers


April 29 Deadline for paper submission
May 15 Notification of paper acceptance
May 30 Deadline for early-bird registration
June 4 Deadline for standard registration
June 07 - 10 Symposium